Shipping and Returns

SHIPPING

A tracking number will be supplied to the email provided after address verification and payment has cleared. Purchases will be shipped within 1-5 business day of cleared payment receipt. Depending on customer's location, you can expect to receive your purchase within 3-5 business days. Please be aware that delivery estimates do not include holidays or weekends. Some items are shipped straight from the supplier and could take 5-7 business days to ship.

Love, Olivia Ltd. Co. is not liable for any shipment delays due to the following reasons: inclement weather, unattended packages upon delivery, incorrect address submitted at the time of purchase submission. We do not ship internationally at this time.


    RETURNS

    We accept returns received within 30 days of purchase in new condition. Damages must be reported within 3 days of receipt.

    To return your order, please include a short note regarding reason for return (i.e. fell out of love, runs big). Once received and inspected, we will issue store credit in the form of a gift card to the purchaser's email address. Return shipping is at the expense of the customer. Please send returns to

    102 Hayden Dr Eddyville, Kentucky 42038

    *Final sale items: Clearance/Sale, Jewelry, Hats, Tiny Human Supply Co.

    Any questions, please email or call us at  (270) 704-5872

     

    DEFECTIVES

    Please check garments thoroughly for any potential defects.  To return a defective item, contact Customer Service within 3 days of receipt via email (loveoliviaboutique@gmail.com). Include the order number and item with written explanation of issue as well as a photo of the damage. We will respond within 48 hours during the business week with further instruction.

    REGULAR RETURN

    All items must be returned within 30 days of our ship date (unfortunately, we do not have control over the date you receive the product once it leaves our warehouse…or the date you check the mail ;) ). 

    All returns received within 14 day window will be issued store credit in the form of a gift card emailed or issued in person to the customer. For online orders, we must physically receive the item prior to issuing a store credit. IMPORTANT PART!!! Items eligible for return/refund, unwashed/unworn, with original tags, smoke-free and pet hair free. The return MUST to be in the condition as it was sent to you. Return shipping is the responsibility of the customer.

     

    CHANGE/CANCEL ORDER

    Oops! If you would like to change/add to or cancel your order, call us as soon as possible or send a message via Facebook (LoveOliviaBoutique). We do our best to process orders within 24 hours. If the order hasn't already shipped, we can process a separate order.  If you are needing to cancel your order and the order shipped, you will need to proceed to go through the steps of a REGULAR RETURN once your item has reached you.

     

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